Set up the back in stock emails

The app can send four emails. Turn each one on or off, set who the emails come from, and edit what they say.

Turn emails on or off

1. In the app, go to Settings › Notifications Sending & Template.

2. Use the switch next to each email:

   • Confirmation Email: sent when a shopper signs up, to confirm they'll hear from you.
   • Back in stock Email: sent when the product is available again.
   • Price Drop Alert Email: sent when the price of a product they signed up for drops.
   • Low stock reminder Email: sent when the product's stock falls below the number of items you set.

   

Set the sender

Under Email Settings, fill in From Name, From Mail and Reply to Mail (where replies from shoppers go), then click Save.

Edit an email

1. Click Edit next to the email.

   

2. Change the subject, title, message, button text and footer text. You can also add a discount. The preview on the right shows the result.

3. Click Save.

   

If shoppers don't get the email

• The email is switched off. Check its switch in Notifications Sending & Template, even if you send emails through Klaviyo.
• A sending rule holds it back, such as a delivery delay or a minimum stock. See Choose who gets emails and when.
• It went to spam. Ask the shopper to check their spam or promotions folder.